Manufacturers of branded durable goods that use the internet to sell direct to the consumer may benefit from increased strategic advantage and financial performance, outweighing the "channel conflict" or negative sales cannibalization. The manufacturer is then able to more effectively balance channel control, strengthen the brand and establish direct consumer relations. An added benefit, as shown by research, is improved retail service levels, resulting in overall increase of the added value in the channel.
The understanding of manufacturer on-line sales engagement and opportunities has not been previously extensively researched. This paper outlines the key issues of online direct sales, the role of the single brand store and brings together the latest theoretical models. Based on the research and insight gained from consumers and professionals a decision framework is presented that can be used to understand and analyze the potential of Direct Sales and suggests the manufacturer their level of online engagement.
Article in Internet Retailer of July 2011, the leading UK e-commerce magazine, by Emma Herrod about Manufacturers direct sales, for which I was interviewed and references to my Thesis (click here for link, starts on page 24, or click the image for PDF download)
2017 May moving to Netherlands, starting at Bakker.com
2016 Awarded Sitecore Site of the Year Runner-up
2015 April and onward: Relaunch Husqvarna.com (UK first)
2015 March: Relaunch Weedeater.com
2015 January: CES, lots and lots to see and new insights
2014 January: Global Head of Online, Husqvarna Group